The difference
What Chatunda does differently
Switching on a chatbot takes no time these days. A digital assistant that really helps your visitors, makes nothing up and gets better every month is a different story. That is where the work is, and we do that work for you.
Six things you get with us
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We build it, you approve it
You fill in a questionnaire about your business. From it, we build the knowledge base and the digital assistant. You do not have to train, upload or configure anything yourself. You test it on your own demo page, and it only goes live once you are satisfied.
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Tested before you see it
Before the demo we ask hundreds of test questions and run a fixed security test. We check every promise on your website. Only when that is in order do you get your demo. After that, we repeat the security test every month.
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It makes nothing up
Your digital assistant answers from your own knowledge base. It does not mention amounts, discounts or promises that are not in it. If it does not know something, it says so honestly and shows the visitor the way to you.
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Your own server in Germany
Every customer gets their own server with Hetzner in Germany, with no shared environment. Every night an encrypted backup goes to a second provider in Amsterdam. Your data is not used to train AI models.
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One fixed monthly fee
€ 199 per month including VAT, with 500 conversations, 20 knowledge base requests per month and Mijn Chatunda included. No costs per conversation and cancellable monthly. If you go above an amount, your digital assistant simply keeps answering and you hear about it in advance. An ordinary change to your answers goes live within one working day.
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A little better every month
You see which questions your visitors ask and which ones it could not yet answer well. The weekly supplement email makes it easy to fill those gaps, and every month you receive a report. In the first two months you get a short weekly update on what has been adjusted.
Side by side
With a do-it-yourself platform you pick a chatbot from a subscription and set it up yourself. With Chatunda you get a digital assistant built for your business. This is how they compare.
| Do-it-yourself platform | Chatunda | |
|---|---|---|
| Setting up | You upload documents and write the instructions yourself | We build the knowledge base from your answers to the questionnaire |
| Testing | You only spot a mistake when a customer runs into it | Hundreds of test questions and a security test before the demo |
| Costs | Often per conversation, per message or in bundles that can run out | € 199 per month, 500 conversations and 20 knowledge base requests included |
| Your data | Often on shared servers, not always within the EU | On your own server with Hetzner in Germany |
| Language | Often translated from English | Natural Dutch or English, formal or informal, whatever suits you |
| Keeping up | You keep track yourself of what changes and what goes wrong | A weekly supplement email and a monthly report, you email us your changes |
| Help | A help centre and tickets | Personally by email |
| Paying | Often by credit card, sometimes in dollars | With iDEAL/Wero in euros, including VAT |
Do-it-yourself platforms differ from one another. This is what we see most often.
Frequently asked questions about the difference
Isn't a do-it-yourself platform cheaper?
Sometimes the monthly fee is lower. On the other hand, you spend your own time setting it up, testing it and keeping it up to date, and the costs can rise with the number of conversations. With Chatunda you know in advance what you pay, and we do the work.
Do I have to do anything technical myself?
Hardly anything. You fill in the questionnaire and, at the end, place one line of code on your website. There are step-by-step guides for that, and if it does not work, we are happy to help.
What if my business changes?
Then you pass on what is different as a knowledge base request in Mijn Chatunda, and we make the change within one working day. 20 requests per month are in the price, above that each further block of 20 costs € 10. A temporary change, such as a promotion or different opening hours during the holidays, you schedule in advance.
Why no costs per conversation?
Because you should never have to worry that your digital assistant is used too much. 500 conversations per month are included in the monthly fee, and most businesses stay below that. At 400 you get a notice. Above that you pay € 29 per 500 extra conversations, and your digital assistant simply keeps answering.