Placing the chat window in WordPress and WooCommerce

Before you start

This guide applies to every website built with WordPress, including webshops that use WooCommerce.

You have received an e-mail from us saying that your digital assistant is live. It contains a line of code that looks roughly like this:

<script src="https://yourshop.chatunda.com/widget/CC-2026-XXXXXX-widget.js"></script>

This line is unique to your business. Always use the line from your own e-mail, not the example above.

We use the free WPCode plugin. It puts the code neatly on every page, without you having to touch your theme files. The code also stays in place if you switch themes later.

Step 1: installing the WPCode plugin

1. Log in to your website's admin. The address is usually your website with /wp-admin after it, for example www.myshop.com/wp-admin.

2. In the menu on the left, hover over Plugins and click Add New Plugin (in Dutch: Plugin toevoegen).

   

3. In the Search plugins box at the top right, type: WPCode.

   The plugin you are looking for is called WPCode (in full: Insert Headers and Footers + Custom Code Snippets) and has a blue logo. It is usually the first in the list.

   

4. Click Install Now for that plugin. Wait until the button changes to Activate and click it.

   

   A new item appears in the menu on the left: Code snippets.

Step 2: pasting the code

1. Open the e-mail from Chatunda and select the whole line of code, from <script up to and including </script>.

   Right-click the selection and choose Copy, or press Ctrl and C at the same time (on a Mac: Cmd and C).

2. Go back to the WordPress admin. In the menu on the left, hover over Code snippets and click Header & footer.

   

   You arrive at the Global header and footer page, with three large boxes one below the other: Header, Body and Footer.

3. Scroll to the bottom box, Footer. Click in it.

   Is there already text in it? Then click at the very end of that text and press Enter once, so you are on a new, empty line. Don't remove anything.

4. Paste the code: right-click and choose Paste, or press Ctrl and V at the same time (on a Mac: Cmd and V).

5. Click the blue Save Changes button at the top right.

   

   A message appears at the top saying the settings have been saved.

   

Checking that it worked

1. Open your website in a new tab, the way a visitor would.

2. Refresh the page: press F5 (on a Mac: Cmd and R).

3. A round button now appears at the bottom right (or bottom left, if you chose that). Click it and ask a question.

It doesn't work

• I don't see a button. Do you use a plugin that makes your website faster, such as WP Rocket, LiteSpeed Cache, W3 Total Cache or WP Super Cache? Then clear the cache: there is usually a button such as Clear cache in the menu at the top or on the left. Then refresh your website.
• I can't find Plugins. You are probably not logged in as an administrator. Ask the administrator or web builder to do it, or to give you administrator rights.
• My website runs on WordPress.com. Installing plugins there is only possible with a paid plan that allows plugins (Business or Creator). E-mail us if you are unsure.
• It still doesn't work. E-mail info@chatunda.com with the address of your website. Feel free to attach a screenshot. We are happy to help.

Version 2, 25 September 2026. Something not right any more? Email info@chatunda.com, we are happy to help.

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