Guides
Step by step, without jargon
Some things you arrange yourself, such as placing the chat window on your website. Here you will find a guide for each of them, with every click written out. Each guide can also be downloaded as a PDF, handy to pass on to your web builder. Stuck anyway? Email info@chatunda.com, we are happy to help.
From sign-up to going live
The questionnaire, the demo and paying: what you do and when.
- Confirming your website for the website analysis Before we read your website, you show us that it really is your website. There are three ways to do that. This is how, step by step.
- Testing and approving your demo Before your digital assistant goes live, you test it on your own demo page. This is how you test, how you report what should be better, and how you approve it.
- Paying Chatunda When you pay what, how it works with iDEAL/Wero, what to do if a payment fails, and how to change your account and invoice details. No small print.
Placing the chat window on your website
Choose the system your website was built with. Not sure? Look at the bottom of your website or ask your web builder.
- Placing the chat window in Shopify You paste one line of code into your Shopify theme. After that, the chat window appears on every page of your webshop.
- Placing the chat window in WordPress and WooCommerce You install the free WPCode plugin and paste one line of code into it. After that, the chat window appears on every page of your website.
- Placing the chat window in Wix You add one line of code in the settings of your Wix website. After that, the chat window appears on every page.
- Placing the chat window in Squarespace You paste one line of code into the Footer box of Code Injection. After that, the chat window appears on every page.
- Placing the chat window in Webflow You paste one line of code into the Footer code of your site settings and publish the website again.
- Placing the chat window in Lightspeed eCom You add one line of code under Web extras in your Lightspeed webshop. After that, the chat window appears on every page.
- Placing the chat window in JouwWeb You add one line of code in the advanced settings of your JouwWeb website. After that, the chat window appears on every page.
- Placing the chat window in Mijnwebwinkel Mijnwebwinkel does not allow your own code, but it does allow Google Tag Manager. With that free Google service you put the chat window on every page.
- Placing the chat window on a custom-built website For websites without a well-known system, or built by a web builder. One line of code just before the closing body tag, on every page.
Connecting your webshop (Order status and Product info)
Only needed if you chose Order status or Product info.
- Connecting Shopify for Order status and Product info How to create a read-only key in Shopify, so the digital assistant can look up orders and products. It cannot change anything with it.
- Connecting WooCommerce for Order status and Product info How to create a read-only key in WooCommerce, so the digital assistant can look up orders and products. It cannot change anything with it.
- Connecting MyParcel for track and trace Do you ship your parcels via MyParcel? With the MyParcel API key, the digital assistant gives the tracking code and the delivery status.
Setting up extra options
Only needed if you chose the extra.
- Setting up Contact plus With Contact plus the digital assistant offers your phone number, WhatsApp or e-mail address as a button, during your opening hours or always. This is how you fill it in correctly.
- Not showing the chat window on every page By default your digital assistant appears on every page. Would you rather not have it on a few pages, such as the checkout page? This is how you choose.
After going live
What you arrange yourself after delivery.
- Adding the digital assistant to your privacy statement The digital assistant processes your visitors' messages. That is why it belongs in your privacy statement. We give you the text, you paste it in the right place.
- Passing on changes to your digital assistant Something changing in your business? How to pass on a change in Mijn Chatunda, including a temporary one, how to answer the open questions, how to adjust your chat window yourself, and how sleep mode and cancelling work.
- Getting started with Mijn Chatunda Logging in for the first time, your profile and PIN, reviewing conversations, improving an answer, answering open questions, requesting a website scan, handling messages, switching add-ons on and off, adjusting your chat window, managing your subscription and taking over a conversation with Live agent, with AI help.
Inbox notifications
With Live agent and when you are Online, you receive a notification as soon as a visitor is waiting for you: "Een bezoeker wacht op u." (A visitor is waiting for you.) The notification never contains what the visitor writes. Miss a notification? Then after the waiting time the visitor automatically gets the form. If the visitor leaves a message, it arrives in your inbox.
The inbox is in Dutch. Below, each button is named as you see it in the inbox, with a translation in brackets.
iPhone and iPad
On an iPhone or iPad, notifications only work when the inbox is on your home screen, from iOS 16.4 onwards.
- Open your inbox in Safari, at the address you received from us (it ends in /inbox).
- Tap the share button (the square with the arrow pointing up). On an iPhone it is at the bottom or behind the three dots, on an iPad at the top.
- Choose Add to Home Screen and tap Add.
- From now on, open the inbox with the new icon on your home screen and log in.
- Open Instellingen (Settings, the gear icon at the top of the inbox), tap Meldingen aanzetten (Turn on notifications) and choose Allow.
- Tap Stuur een testmelding (Send a test notification). Within a few seconds you will see it.
- Set yourself to Online at the top of the inbox. Only then do you receive notifications.
No notification? Open Settings on your iPhone, then Notifications, and check that notifications are on for the inbox.
Android
- Open your inbox in Chrome and log in.
- Open Instellingen (Settings, the gear icon at the top of the inbox), tap Meldingen aanzetten (Turn on notifications) and choose Allow.
- Tap Stuur een testmelding (Send a test notification).
- Set yourself to Online at the top of the inbox. Only then do you receive notifications.
Handy but not required: in the Chrome menu (the three dots), choose Add to Home screen.
Computer
- Open your inbox in Chrome, Edge, Firefox or Safari and log in.
- Open Instellingen (Settings, the gear icon at the top of the inbox), click Meldingen aanzetten (Turn on notifications) and choose Allow.
- Click Stuur een testmelding (Send a test notification).
- Set yourself to Online at the top of the inbox. Only then do you receive notifications.
Your browser needs to be running to receive notifications.
Online and Offline
With notifications on, you stay Online until you set yourself to Offline or log out, even when the inbox is closed or your phone is locked. So set yourself to Offline when you are no longer available. If you open the inbox again after a few hours, it asks whether you are still available.
Without notifications, Online switches off by itself a quarter of an hour after the inbox closes.
Under Instellingen (Settings) you can see how many staff members can be Online at the same time. If you cannot switch to Online, the inbox tells you who is Online right now.
Do the settings say that notifications have not been set up on this server yet? Email info@chatunda.com, we are happy to help.
Something not right any more? Platforms sometimes move their buttons. If a step no longer matches what you see, email info@chatunda.com with the name of the guide and the step. We will help you right away and update the guide.