Your own environment for your digital assistant

• Included

  See what happens

  • The overview: is your assistant working, what is waiting for you and what visitors ask most
  • Review, search and export all conversations
  • Handle messages and call-back requests from visitors
• Included

  Improve answers

  • Answer the questions your assistant did not know
  • Improve an answer with the pencil
  • Send knowledge base requests and request a website scan
• Included, for the owner

  Adjust your chat window

  • The name of your assistant and your own logo
  • The welcome text and the text while waiting
  • The design, the colour, the position and the pages
  • A notice about a holiday or a promotion, with the dates
• Included, for the owner

  Add-ons on and off

  • Second language, Contact plus, Order status, Product info and Live agent
  • See your new monthly amount in advance
  • Usually ready within a few minutes
• Included, for the owner

  Manage your subscription

  • Costs this month and all your invoices
  • Invoice details, sleep mode and cancelling
  • The text for your privacy statement and the data processing agreement
• Add-on, € 29 per month

  With Live agent added

  If you switch on Live agent, you use it straight away from Mijn Chatunda. A Live tab is added. There you watch ongoing conversations, take one over and get a notification when a visitor wants to talk to a person.

  What Live agent adds

Below you read per part exactly what it does. Staff members you give their own profile see everything except what is only for the owner.

• Included

  Overview

  The first tab. You see straight away whether your digital assistant is working, how many conversations and knowledge base requests there were this month and what is waiting for you, such as open messages and open questions. Under Frequently asked you see what visitors asked about most in the past week or month, and which questions your digital assistant could not answer.

• Included

  Review conversations

  All conversations within the retention period, with who said what. Search by text and filter by date, by questions it could not answer, by a thumbs down, by a click on a button or by Not helped (the visitor said the chat did not help). You can also export the conversations.

• Included

  Messages and requests

  What visitors leave behind, such as a message or a call-back request, is in one place. You answer it straight away by e-mail from Mijn Chatunda and see what is open and what has been handled, and by whom. If a request is left waiting for more than a working day, you get a reminder, and after two working days once more. As the owner you switch that off under Settings.

• Included

  Improve an answer

  Every answer has a pencil. You adjust the answer or write the right one, and that becomes a knowledge base request. You save it and send it whenever you want, on its own or together with others, and we process it in your knowledge base. You always see where it stands: sent, in progress, processed or not adopted with the reason. A change that belongs to no conversation, such as a new delivery time, you pass on with the button New knowledge base request, if needed with the date from when. 20 requests per month are in the price, above that each further block of 20 costs € 10. At 16 you get a notice in advance.

• Included

  Open questions

  The questions your digital assistant could not answer, the answers with a thumbs down and the questions from conversations in which the visitor was not helped, with nearly identical questions together. If the answer is already on your website and we were allowed to read it, a suggestion appears with the question Is this right? Your answer becomes a knowledge base request with one click. On Monday you get a short e-mail when there are new open questions.

• Included

  Website scan

  Have you changed several pages on your website or added new pages? As the owner you request a new website scan, one per subscription month. We read your website again and prepare the differences with your digital assistant as proposals. For each proposal you choose yourself whether to adopt it, adjust it first or not adopt it. The scan itself is included. Each change you adopt counts as one knowledge base request.

• Included

  Retention and deleting

  Conversations are kept for at most 90 days. You can choose shorter yourself: 7, 14, 30 or 60 days. You delete a conversation or a selection with one confirmation, and the log records who did it.

• Owner only

  Add-ons

  You switch Second language, Contact plus, Order status, Product info or Live agent on or off yourself. You see beforehand what your monthly amount becomes and from which invoice. What you switch on is usually ready within a few minutes. What you switch off keeps working until the end of the paid subscription month and then switches off automatically.

• Owner only

  Your assistant

  You change the header with the name of your assistant and your own logo, the welcome text, the text while waiting, the design and colour of your chat window, its position on the page, the pages where it does not appear, an extra domain and the link to your privacy statement yourself. Within a few minutes it is live on your website.

• Owner only

  Subscription and costs

  What your invoice for this month is expected to be and how much of it is extra, the next direct debit, your subscription and add-ons, a meter of the conversations, for example 312 of 500, and a meter of the knowledge base requests. With all your invoices, their status and the pdf. Here you also change your invoice details, give a new mandate with € 0.01 via iDEAL/Wero, switch sleep mode on or off and cancel. With your personal referral link you see which businesses became customers through you. You also find a ready-made text for your privacy statement here, which we update when something about your assistant changes. Staff members do not see this.

• Included

  Help and contact

  A question, a change, a fault or something about your invoice? Under Contact Chatunda you send it to us from Mijn Chatunda and see your sent messages. Our reply comes by e-mail. Here you also find the guides, and as the owner you download the data processing agreement here, filled in with the details of your business.

• Included

  Secure login

  One account for your business, secured with a password and two-step verification with an app on your phone. Inside it an owner profile with its own PIN and a log of who did what.

• Live

  Watch and take over

  Every ongoing conversation has Take over, also when the visitor did not ask for it. With Back to the assistant you hand the conversation back.

• Online or Offline

  Say whether you are there

  Each profile sets itself Online or Offline. If nobody is Online, the digital assistant helps the visitor as always. You pay per profile, not for how many profiles are Online at the same time.

• On your phone

  Notifications

  When a visitor wants to talk to a person, you get a notification on your phone or computer. Switched on per profile and per device.

• Two included

  Staff profiles

  Each profile has its own name, colour and PIN. Two staff profiles are included, the owner profile does not count. Each extra profile costs € 9 per month.

• Working together

  Saved replies and notes

  Fixed replies for questions that come up often, which you can still adjust before sending. And internal notes on a conversation, never seen by the visitor or the digital assistant.

• Working together

  Hand over to a colleague

  If a colleague knows more about it, you hand the conversation over to that colleague, with a note if you like. The visitor immediately sees who takes over.

• AI help

  What would the assistant say?

  You select one or more messages from the visitor and see with one click what your digital assistant would answer, from your own knowledge base and with the sources. The draft goes into your reply box, you adjust it and send it yourself. If the answer is not in your knowledge base, Mijn Chatunda says so honestly and you save the question as a knowledge base request.

• AI help

  Summarise, tidy up and translate

  When you take over, you read in three lines what the visitor wants and what the assistant already said. You tidy up your own text in the tone of your business, with a warning if you promise something that your own arrangements do not allow. With Second language you type in Dutch and get a draft in the language of the visitor. After the conversation you see which questions are not yet in your knowledge base.

All amounts include VAT and can be cancelled monthly. You choose Live agent on the pricing page, when you sign up or later yourself in Mijn Chatunda, under Uitbreidingen (Add-ons).

Mijn Chatunda is at the address of your own digital assistant, not on chatunda.com. Lost the address? Email info@chatunda.com and we will send it again.