How much does Chatunda cost?

Your digital assistant always keeps answering, also when you go above the number included in the price. You do not pay per conversation. 500 conversations per month are in the monthly price, and most businesses stay below that. At 400 conversations in a month you get a notice in Mijn Chatunda and by e-mail. If you do exceed 500 in a month, we charge € 29 per 500 extra conversations (or part thereof). That appears after the end of that month on one separate Extra usage invoice, together with any extra knowledge base requests. Conversations from a bot that bombards the chat do not count and cost you nothing.

Yes. As the owner you switch an add-on on and off yourself in Mijn Chatunda, under Uitbreidingen (Add-ons). You see beforehand what your monthly amount becomes. What you switch on appears on the next invoice that has not yet been made. What you switch off keeps working until the end of the paid subscription month and then switches off automatically. Nothing is charged pro rata.

In Mijn Chatunda, under Abonnement en kosten (Subscription and costs), or by e-mail to info@chatunda.com, before the end of the current month. The digital assistant keeps working until the last day of that month, and until that day you can withdraw the cancellation. After that we switch it off and delete your knowledge base, your answers and the conversations. If you would like to receive your data beforehand, we will send it on request.

Yes, by e-mail to info@chatunda.com. If you have not yet submitted the questionnaire, you get the set-up fee back in full. After that the set-up fee covers the set-up. If you are still not satisfied after six revision rounds, you choose whether you get half back. The exact arrangement is in articles 3 and 6 of the general terms and conditions.

Yes, also if you cannot give a direct debit mandate, for example as a foundation. E-mail info@chatunda.com. The first year costs € 2,189 for eleven paid months, because your third month is at no cost then too, and each following year € 2,388. Add-ons are added per month. No discount and no additional cost, and cancelling remains possible monthly. Paying per quarter or per month by invoice is not possible.

Your own environment for your digital assistant. You review all conversations there, handle messages from visitors, answer the questions the digital assistant did not know and send us knowledge base requests. As the owner you also see what this month costs, switch add-ons on and off yourself, adjust your chat window and manage your subscription, such as sleep mode and your invoice details. It is included in the price and secured with two-step verification. If you also want to watch live and take over a conversation, with AI help for your answer, you add Live agent. Everything at a glance on Mijn Chatunda.

Yes: one month on us for every business that becomes a customer, with no maximum. The rules are on the page about referring.

On the page Meet Liva you try out our own digital assistant. In our example shop you see how a digital assistant with Order status and Product info looks up an order or a product. After paying the set-up fee, you see your own digital assistant answering questions about your business on your demo page, and adjust anything you would like changed. You only pay the subscription after your approval.

You pass on an ordinary change as a knowledge base request in Mijn Chatunda, and we adjust it within one working day. 20 requests per month are in the price. Above that each further block of 20 requests costs € 10, and at 16 you get a notice in advance. A request only counts when you send it, and a request we do not adopt does not count. A temporary change, such as a promotion or a different delivery time during the holidays, you schedule in advance. If your business or website has changed fundamentally, we build a new knowledge base through your existing questionnaire, without interruption and within five working days, for a one-off € 149 including VAT.

An outage can never be ruled out entirely for any online service. We keep the chance as small as possible: your own server with automatic monitoring and restart, and a backup model if the AI model falters. If an outage does occur, we keep you actively informed until it is resolved.